Delivery & Shipping Policy
Delivery & Shipping Policy
The domain name [www.casalevero.com](http://www.casalevero.com) (hereinafter referred to as the "Website") is owned and operated by Casale Vero ("Casale Vero", "We", "Us", or "Our").
At Casale Vero, we are committed to providing a seamless and transparent shopping experience. This Delivery & Shipping Policy outlines our shipping, dispatch, and delivery procedures for orders placed through our website.
Shipping Coverage
We currently deliver products across India through our trusted logistics and courier partners.
Order Processing & Dispatch
* Orders are usually processed within 1–2 business days after successful order confirmation and payment verification.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* Cash on Delivery (COD) orders may require telephonic or WhatsApp confirmation before dispatch.
Estimated Delivery Time
* Metro Cities: 3–5 business days
* Non-Metro Cities and Remote Locations: 5–7 business days
* Certain remote locations may require additional delivery time depending on courier service availability.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
Shipping Charges
* Free Shipping is available on eligible orders as displayed on the website.
* Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.
* Casale Vero reserves the right to revise shipping charges from time to time.
Order Tracking
Once your order is dispatched, you will receive shipment tracking information through Email, SMS, or WhatsApp (where applicable). Customers can track their orders using the tracking details provided.
Delivery Delays
Although we make every effort to deliver products within the estimated timelines, delays may occur due to:
* High order volumes
* Courier or logistics delays
* Weather conditions or natural events
* Government restrictions or public holidays
* Operational disruptions beyond our control
Casale Vero shall not be held liable for delays caused by circumstances outside our reasonable control.
Delivery Confirmation
Customers are requested to inspect the package upon delivery. In case of non-delivery, damaged packaging, or delivery-related issues, please contact us within 48 hours of the expected delivery date.
For Cash on Delivery (COD) orders, customers are required to confirm receipt of the product at the time of delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including name, address, contact number, and pin code. Casale Vero shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Customer Support
For any shipping or delivery-related queries, please contact us:
Business Name: Casale Vero
Address:
Casale Vero
184, Ramnagar Colony, Road No. 1,
Near Kumar Book Depot,
Izzatnagar, Bareilly,
Uttar Pradesh - 243122,
India
Phone & WhatsApp: +91 8679270859
Email: [support@casalevero.com](mailto:support@casalevero.com)
Customer Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed
General Disclaimer
By placing an order on [www.casalevero.com](http://www.casalevero.com), you acknowledge and agree to this Delivery & Shipping Policy.
