Terms & Conditions
Terms & Conditions
Last Updated: [14062026]
This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms & Conditions ("Terms") govern your access to and use of the website [www.casalevero.com](http://www.casalevero.com) (hereinafter referred to as the "Website"), which is owned and operated by Casale Vero ("Casale Vero", "We", "Us", or "Our").
By accessing, browsing, using, or purchasing products through this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Delivery & Shipping Policy, and Exchange, Return & Refund Policy.
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1. About Us
Casale Vero is an Indian fashion and lifestyle brand offering premium streetwear and apparel products through its official website, [www.casalevero.com](http://www.casalevero.com).
Business Name: Casale Vero
Registered Address:
Casale Vero
184, Ramnagar Colony, Road No. 1,
Near Kumar Book Depot,
Izzatnagar, Bareilly,
Uttar Pradesh - 243122,
India
Phone & WhatsApp: +91 8679270859
Email: [support@casalevero.com](mailto:support@casalevero.com)
Alternative Email: [info@casalevero.com](mailto:info@casalevero.com)
Customer Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed
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2. Eligibility
* You must be at least 18 years of age to use this Website or place orders.
* If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian.
* By using the Website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.
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3. Account Registration
* Customers may create an account or place orders as guests, subject to Website functionality.
* You are responsible for maintaining the confidentiality of your account credentials.
* You agree to provide accurate, current, and complete information.
* Casale Vero reserves the right to suspend or terminate accounts containing false, misleading, or fraudulent information.
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4. Acceptable Use of the Website
You agree not to:
* Upload, post, or transmit unlawful, harmful, defamatory, obscene, or misleading content;
* Violate intellectual property or privacy rights;
* Impersonate any individual or entity;
* Introduce malicious software, viruses, or harmful code;
* Attempt unauthorized access, scraping, hacking, or disruption of the Website;
* Use the Website for unlawful or fraudulent purposes.
Casale Vero reserves the right to monitor Website activity and take appropriate action in case of violations.
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5. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on the Website are accurate and up to date.
However, inadvertent errors may occasionally occur. Casale Vero reserves the right to correct errors, update information, or cancel orders affected by material inaccuracies.
Product colours may vary slightly due to screen settings and photographic lighting conditions.
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6. Pricing & Payments
* All prices displayed on the Website are in Indian Rupees (INR ₹).
* Applicable shipping charges and discounts, if any, will be clearly displayed during checkout.
* Payments are processed through secure third-party payment gateways.
Casale Vero reserves the right to:
* Cancel orders resulting from pricing errors;
* Limit quantities;
* Reject suspicious or fraudulent transactions;
* Request additional information for payment verification.
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7. Orders, Shipping & Delivery
Orders are confirmed upon successful payment or order confirmation in the case of Cash on Delivery (COD).
Delivery timelines displayed on the Website are indicative and may vary depending on the customer's location and logistics partner operations.
For complete details regarding shipping, delivery timelines, and tracking, customers should refer to our Delivery & Shipping Policy available on the Website.
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8. Exchange, Return & Refund
Exchange, Return, and Refund requests shall be governed by our Exchange, Return & Refund Policy available on the Website.
Customers are encouraged to review the policy before placing an order.
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9. Promotions & Offers
Promotional offers, discount coupons, combo offers, and free gifts may be introduced from time to time.
Unless specifically stated otherwise:
* Offers cannot be combined;
* Offers are subject to validity periods and stock availability;
* Returns or cancellations may affect promotional eligibility.
Casale Vero reserves the right to modify, suspend, or withdraw promotional offers at any time without prior notice.
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10. Intellectual Property Rights
All trademarks, logos, brand names, graphics, designs, photographs, text, and other content displayed on the Website are owned by or licensed to Casale Vero and are protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent from Casale Vero.
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11. Third-Party Links
The Website may contain links to third-party websites for customer convenience.
Casale Vero does not control and is not responsible for the content, policies, or practices of such third-party websites.
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12. Disclaimer of Warranties
The Website and all products and services are provided on an "as is" and "as available" basis.
Casale Vero does not guarantee:
* Uninterrupted Website availability;
* Error-free operation;
* Complete freedom from technical issues beyond our reasonable control.
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13. Limitation of Liability
To the fullest extent permitted by law, Casale Vero shall not be liable for:
* Indirect, incidental, special, or consequential damages;
* Loss arising from misuse of the Website;
* Delays caused by logistics partners or circumstances beyond reasonable control;
* Technical interruptions or third-party service failures.
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14. Indemnity
You agree to indemnify and hold harmless Casale Vero, its affiliates, employees, and representatives against any claims, losses, liabilities, damages, or expenses arising from:
* Violation of these Terms;
* Misuse of the Website;
* Violation of applicable laws.
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15. Suspension and Termination
Casale Vero reserves the right to:
* Suspend or terminate Website access;
* Refuse service;
* Cancel orders or accounts;
* Restrict usage in case of suspected fraud, abuse, or violations of these Terms.
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16. Compliance with Laws
The parties agree to comply with all applicable laws and regulations, including but not limited to:
* Information Technology Act, 2000;
* Consumer Protection Act, 2019;
* Foreign Exchange Management Act, 1999;
* Prevention of Money Laundering Act, 2002;
* Income Tax Act, 1961; and
* Other applicable laws and regulations of India.
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17. Changes to These Terms
Casale Vero may modify or update these Terms from time to time.
Revised Terms become effective immediately upon publication on the Website.
Continued use of the Website after such modifications constitutes acceptance of the revised Terms.
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18. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms, purchases made through the Website, or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in Bareilly, Uttar Pradesh, India.
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19. Contact Us
For any questions, concerns, or assistance regarding these Terms & Conditions, please contact us:
Business Name: Casale Vero
Address:
Casale Vero
184, Ramnagar Colony, Road No. 1,
Near Kumar Book Depot,
Izzatnagar, Bareilly,
Uttar Pradesh - 243122,
India
Phone & WhatsApp: +91 8679270859
Email:
[support@casalevero.com](mailto:support@casalevero.com)
[info@casalevero.com](mailto:info@casalevero.com)
Customer Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed
We aim to respond to customer queries within 24–48 business hours.
